Novi – strona główna

Novi online advisor zone

Everything you need in the field.

Cheat sheets for 25 industries, an A–Z glossary and the best answers to objections. Open it on your phone before a visit — and walk in prepared.

30s

The first 30 seconds

Introduce yourself, say where you’re from and ask about the business. Pitch: “We build professional websites for local businesses. A complete website costs PLN 1,995 — may I show you what your website could look like?”

5'

A 5-minute presentation

Show the Google results for the client’s industry and city, then a sample website from their industry. Close by offering a free preview within 24 h.

✓

Honest selling rules

Always quote net prices and be clear about VAT, the 24-month hosting term and the domain in the client’s name. No pressure — we sell a product clients will be happy with for years.

Industry cheat sheets

25 industries: challenge, pitch and objections

Potential: Very high

Construction and renovation companies

Client challenge: Lots of work from referrals, but no way to show projects to new clients.

Pitch: “Your projects are great — a pity only your friends see them. Let me show you what your gallery could look like online.”

Objection: “We’re so busy we don’t need clients.”
Answer: “Great. A website lets you pick better, bigger jobs instead of taking whatever comes.”

Show on the website: Before/after project gallery · Services with step-by-step process · Quote form with photo upload

Potential: Very high

Tilers, flooring and interior fit-out

Client challenge: Great craftsmanship, but work only from referrals and Facebook.

Pitch: “Work this precise doesn’t show in a tiny Facebook photo. Let me show you a website where your joints really impress.”

Objection: “Clients call anyway.”
Answer: “And how many search for a tiler on Google in the evening and end up with a competitor because you’re not there?”

Show on the website: Bathroom and detail gallery · Tile inspiration and trends · Quote form with floor area

Potential: Very high

Electricians, plumbers and installers

Client challenge: The phone rings, but often with price questions and from clients outside the area.

Pitch: “A website filters calls: indicative prices and your service area tell clients everything before they ring.”

Objection: “I don’t have time for a website.”
Answer: “That’s exactly why: we do everything, you spend 20 minutes telling us about your business.”

Show on the website: Sticky call button on mobile · Licences and certificates · Emergency and planned services

Potential: Very high

Windows, doors and blinds

Client challenge: Clients collect many quotes and choose the cheapest.

Pitch: “A website that educates makes clients compare quality, not just price.”

Objection: “We sell through our showroom, we don’t need a website.”
Answer: “Before visiting your showroom, clients check you on Google. Your website decides whether they come at all.”

Show on the website: Product and system catalogue · Window buying guide · Free measurement form

Potential: Very high

Garden design and paving

Client challenge: Seasonality: too much work in spring, nothing in winter.

Pitch: “A website collects enquiries in winter when clients plan — you start the season with a full calendar.”

Objection: “We have an Instagram profile.”
Answer: “Instagram inspires, a website sells. Let’s give those followers a place to request a quote.”

Show on the website: Large-format project gallery · Services: design, paving, planting · Step-by-step process

Potential: High

Car garages, detailing and tyre services

Client challenge: The phone rings while working on a car and clients can’t get through.

Pitch: “The booking form collects requests while you work — you call back when you have time.”

Objection: “We have regular customers.”
Answer: “And new residents nearby? They search ‘garage near me’ and go where there’s a website.”

Show on the website: Appointment booking form · Services and indicative prices · Detailing gallery

Potential: Very high

Painters, plasterers and roofers

Client challenge: Competition from the grey economy undercutting prices.

Pitch: “A website shows you’re a legal, insured company with a warranty — an argument for a higher price.”

Objection: “Clients always choose the cheapest anyway.”
Answer: “Not the ones afraid of a leaking roof. They want certainty — let’s give it to them on your website.”

Show on the website: Roof and façade projects · Warranty and insurance · Materials and techniques

Potential: High

Cleaning companies

Client challenge: High churn of private clients, no regular contracts.

Pitch: “An office section on your website attracts regular contracts — stable income every month.”

Objection: “Clients find us on classified ad portals.”
Answer: “On a portal you’re next to 30 competitors. On your own website you’re the only one.”

Show on the website: Packages and pricing · Offer for offices and communities · Order form

Potential: High

Removal companies

Client challenge: Clients call for a quote and then disappear.

Pitch: “The form collects quote details and the client’s email — you can follow up with a written offer.”

Objection: “A portal ad is enough for us.”
Answer: “An ad expires and costs money every month. A website and domain are yours for good.”

Show on the website: Moving quote form · Step-by-step process · Insurance and guarantees

Potential: High

Hair, beauty and nail salons

Client challenge: All communication on Instagram, lots of price questions in messages.

Pitch: “A website with prices and a booking button saves hours of replying to messages.”

Objection: “Instagram is enough for us.”
Answer: “What if the account gets blocked? A website and domain are yours — independent of the algorithm.”

Show on the website: Treatment price list · Gallery of work and makeovers · Booking button

Potential: Medium/high

Cafés, bistros and small restaurants

Client challenge: Menu only as a photo on Facebook, outdated hours on Google.

Pitch: “A customer on their phone wants menu and hours in 30 seconds. Let me show you how that looks on a Novi website.”

Objection: “We’re on Pyszne.pl and Glovo.”
Answer: “There you pay commission on every order. A website brings customers directly to you.”

Show on the website: Menu as text · Opening hours and directions · Bookings and parties

Potential: High

Accounting firms

Client challenge: Clients from referrals, no control over who comes in.

Pitch: “A website with packages attracts exactly the clients you want to serve.”

Objection: “We have no time for more clients.”
Answer: “Then a website can help you swap unprofitable clients for better-paying companies.”

Show on the website: Service packages with from-prices · Tax FAQ · Team and qualifications

Potential: High

Real estate agencies

Client challenge: Dependence on portals and fighting over the same sellers.

Pitch: “Portals bring buyers. Your website brings sellers — and they bring the commission.”

Objection: “We already have a website from our CRM provider.”
Answer: “That’s a listings catalogue. Novi builds the agency brand and a valuation form for owners.”

Show on the website: Property valuation form · Step-by-step sales process · Agent team

Potential: High

Small B2B service companies

Client challenge: A company with years of contacts, but looks “small” online.

Pitch: “Your clients are companies — they check your website before a meeting. Let’s make it reflect what you can really do.”

Objection: “Our clients know us.”
Answer: “And new decision-makers at those companies? They start with Google and LinkedIn.”

Show on the website: Services and process · Case studies and references · Client logos

Potential: High

Physiotherapy and massage

Client challenge: Patients from referrals, empty slots in the calendar.

Pitch: “A patient in pain searches Google tonight. A website with booking fills those slots.”

Objection: “We’re on ZnanyLekarz.”
Answer: “Great — a website strengthens that profile and shows more than fits there, without commission.”

Show on the website: Team and qualifications · Therapy methods · Visit prices

Potential: High

Dental clinics

Client challenge: Strong competition from chains with big marketing budgets.

Pitch: “Chains look professional online. Novi gives you the same level — without their budget.”

Objection: “Our schedule is full.”
Answer: “And for implants? A website attracts patients for your most profitable treatments.”

Show on the website: Dental team · Treatments and technology · Prices and instalments

Potential: High

Personal trainers and fitness studios

Client challenge: Lots of Instagram followers, few paying clients.

Pitch: “Instagram builds reach, a website with packages and sign-up turns it into income.”

Objection: “I handle everything via DMs.”
Answer: “How many hours a week does replying take? A website answers 80% of questions for you.”

Show on the website: Trainer story and certificates · Client transformations · Packages and passes

Potential: High

Photographers and videographers

Client challenge: Portfolio scattered across social media, no own brand.

Pitch: “Your photos in a tiny square on a phone are a waste. Let me show you how they look in a full portfolio.”

Objection: “I already have a Behance portfolio.”
Answer: “Creatives browse Behance. Couples search Google — that’s where you need a website.”

Show on the website: Portfolio by category · Session packages · Date availability check

Potential: High

Language schools and tutoring

Client challenge: Empty places in groups outside peak enrolment.

Pitch: “A website collects sign-ups all year, and a placement test turns the curious into students.”

Objection: “Parents find us through recommendations.”
Answer: “A recommendation is step one — step two is checking your website. Without it, the recommendation often goes nowhere.”

Show on the website: Courses and levels · Teachers and method · Prices and timetable

Potential: High

Vets and pet groomers

Client challenge: Constant calls asking about hours and vaccination prices.

Pitch: “A website with hours, prices and FAQ takes repetitive questions off reception.”

Objection: “Clients know us from the neighbourhood.”
Answer: “And new residents with a dog? Under stress they type ‘vet near me’ — that’s when your website counts.”

Show on the website: Veterinary services · Grooming and price list · Emergency hours

Potential: Very high

Carpenters and custom furniture makers

Client challenge: Competition from chains with ready-made online catalogues.

Pitch: “A chain has a catalogue, you have craftsmanship. Let’s show it so clients see the difference immediately.”

Objection: “We’re booked for months.”
Answer: “Then a website lets you pick the best jobs and raise your prices.”

Show on the website: Project gallery · Cooperation process · Materials and fittings

Potential: Very high

Air-con, heat pumps and solar

Client challenge: Clients wary after experiences with pushy renewable salespeople.

Pitch: “A website that honestly explains the technology and subsidies sets you apart from door-to-door sellers.”

Objection: “We buy leads from portals.”
Answer: “Five competitors get the same portal leads. Website leads are yours alone.”

Show on the website: Services: solar, heat pumps, air-con · Subsidies and financing · Energy audit form

Potential: High

Metalwork, gates and fences

Client challenge: No project photos in one place, quotes sent by email.

Pitch: “Instead of emailing photos, send a link to a website with your whole project catalogue.”

Objection: “We’re too small for a website.”
Answer: “Small companies gain the most: online you look like a big, solid manufacturer.”

Show on the website: Design gallery · Automation and drives · Emergency services

Potential: High

Driving schools

Client challenge: Price competition and no differentiator.

Pitch: “A website with reviews and instructors shows why people pass first time with you.”

Objection: “Young people search on TikTok anyway.”
Answer: “They find inspiration there — but enrol after checking prices and dates on a website.”

Show on the website: Categories and prices · Course schedule · Online enrolment

Potential: High

Weddings and events

Client challenge: Enquiries from wedding portals, tough competition on one list.

Pitch: “On a portal you’re one of 50. On your own website the couple sees only your work.”

Objection: “We have a profile on a wedding portal.”
Answer: “That’s a good channel — a website makes sure that after clicking, the couple sees your full offer and doesn’t go back to the competitor list.”

Show on the website: Project gallery · Packages and scope · Date availability check